We work very hard to get all standard wood orders placed before 1PM EST out the same or next business day. Exceptions include presale orders, custom orders and orders placed during new releases, flash sales, or during peak holiday season (mid-November to mid-December).
All PatternPly® is made to order and will have a processing/manufacturing lead time. For current lead times, please see the banner on the PatternPly® collection screen. A shipping notification only means your label has been printed. Your order has shipped once tracking information updates. Please note that if you couple wood with your PatternPly® order, it will all ship together and will have the added manufacturing time for the PatternPly®. If you need wood sooner, please order it separately and we will send it out in our normal shipping speed. PatternPly® is not eligible for expedited shipping without prior approval. Please contact us before ordering if you need expedited PatternPly®.
Any items ordered mistakenly or no longer needed are subject to a 20% restocking fee in addition to shipping costs. We strongly encourage you to read all product descriptions and double check your cart before submitting your order. You will receive an order confirmation email following the purchase, which we also encourage you to review to make sure you have selected the correct material type, thickness, etc. If you have any questions about a product, please use the chat feature on the website or email us at either email@example.com or casey@ smokeyhilldesigns.com
If you have received damaged items, please contact us at firstname.lastname@example.org and we will guide you through the claims process.