FAQs

1. What is your shipping speed?

We work very hard to get all standard wood orders placed before 1PM EST out the same or next business day. Exceptions include presale orders, custom orders and orders placed during new releases, flash sales, or during peak holiday season (mid-November to mid-December). 

PatternPly® is not eligible for expedited shipping without prior approval. Please contact us before ordering if you need expedited PatternPly®. If you choose expedited shipping at checkout for PatternPly without prior approval, your order will still have the normal 5-10 business day manufacturing lead time before shipment. Only the time in transit will be expedited.

2. How much will it cost to ship my order?

The fastest way to figure this out is to add your desired items to your cart and simulate a checkout. If you contact us with this question, we have to do this same process with your order, so it will be faster for you to try it yourself. We offer several shipping carriers and options to help you find the best price and speed. 

3. Do you offer custom sizing?

Yes, we offer custom sized plywood. To order, please select the "4x8 cut your way" option on any plywood product page and follow the directions in the description to place the order. We do not currently offer custom sized PatternPly®. 

4. Do you have a minimum or maximum order size?

Nope! Order as little or as much as you like! We even offer pallet shipping for bulk orders!

5. I am a local customer. Can I come pick up my order?

Yes! Contactless local pickups now available on our loading dock. At checkout, click to change your shipping address. A box will pop up asking you if you want the order delivered or available for pickup. We will text you when your order is ready, so please make sure you have an accurate phone number on the order. PatternPly orders are still subject to the 5-10 business day manufacturing lead time.

6. Where can I find cut/engrave settings?

Cut/engrave settings are listed on each individual product page, as well as here: https://smokeyhilldesigns.com/pages/cut-settings

7. Is your wood masked/clear coated?

Our standard wood is finish sanded and ready for you to dye, stain, clear coat, or leave as is. It is not masked. 

8. Do you offer custom PatternPly?

Yes! You can order here

9. How can I reach you if I have a question about my order?

We are always here to help! For shipping inquiries, contact angela@smokeyhilldesigns.com or call/text (910) 736-6642. For supply inquiries, bulk/freight orders, or assistance with cut settings, please contact Casey at casey@smokeyhilldesigns.com or call/text (336) 901-8472.

Have a different question? We may have answered it on our Youtube channel! Take a look: https://www.youtube.com/channel/UCZ9N-oeyYZHwaPAq6w9sMBQ/videos